![]() Then the brand replies like hello, how can I help you? Here, brand understanding the question means the brand decodes and receive the message and reply or feedback to the message with how can I help you? Then two parties continue the conversation as communication is dynamic. When you ask an uncommon question to the automated chatbot, it will reply sorry or I do not know, or it will reply with something that is irrelevant.Ī chat box or message manager generally solves the queries of customers or potential customers.įor example, if a customer says hello, do you have this product? Here the customer is the sender of the communication process, so the customer encodes the message and sends it through an online channel like a chat app. Here noise is poor network, disconnecting uncommon questions to the automated chat box. Here the factors that affect communication processes like noise also disturb the communication process. So, the receiver from the brand has to act like that. It acts like a human, but it is not human. When a brand interacts with its customers, the brand thinks of it as a fictional entity. Here decoding and reply or feedback happen automatically. ![]() If someone says hello, the automated chatbot would reply hello, how can I help you? Like that. Programmers generally set thousands of common interactions in their program and the chatbot acts accordingly. In an automated chatbot, common replies are always programmed. If we interact with an automated chatbot, then the receiver will interact differently than real humans. When we interact through a Chat box, the receiver may be a human or an automated programmed system backed by artificial intelligence. If the sender cannot express himself/herself because of context and the receiver cannot get the actual message, then they will come to a mutual understanding with further interactions.If he/she does not understand because of the noise, then he/she may request to send the message again.The receiver sends his/her feedback to the original sender that he/she got the message.The receiver decodes the message into an understandable format to make it meaningful.Then the receiver receives the message from the sender.It can be later, by mail, over the phone, or through face-to-face communication. The sender selects a channel or medium to send it.The sender encodes his/her message into an understandable format like symbols, words, pictures, graphs, etc.The sender makes ideas or messages that he/she wants to send to the receiver.The sender decides to convey the message to the receiver.It starts with the sender and ends with feedback. The communication process follows some steps consecutively. So, they talk about relationships or religions easily but in a country like Saudi Arabia, it is not possible for people to talk about anything. Most of the citizen of the united states is open-minded. Again, people may talk about anything in an open country.Īnother example can be more helpful here. ![]() But in a private meeting, some people may revoke and criticize government policy. Suppose, A citizen of a repressed regime will not talk to or criticize the government openly. ![]()
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